Deleting your Allis Health account and data

You can request the deletion of the account you created in the Allis Health mobile app and of all health data linked to it. You do not need to open or reinstall the app to make the request.

Start your deletion request here. The button below opens a pre-filled e-mail; you only need to send it.

Send deletion request

If your e-mail client does not open, write directly to destek@alisbt.com with [DELETION] in the subject line.

Deletion cannot be undone. Once your account and health data are deleted they cannot be restored; your measurement history, nutrition plans and clinical records are permanently lost. To use the service again you would have to sign up from scratch.

You can also start the request inside the app

In the app, go to menu → Account → Delete my account. The screen shows the scope of the deletion and creates the same request after you confirm. If you cannot reach the app — because you changed phone, removed the app or cannot sign in — the e-mail route above works in every case.

How we verify your identity

You need to send the request from the e-mail address registered to your account; that is how we verify your identity. If a request arrives from a different address, we will contact you to confirm the account really is yours. This step exists to stop someone else from having your account deleted.

What is deleted

When your request is processed, the following are permanently deleted:

Your login account — your e-mail and password can no longer be used to sign in.
Your identity and contact details — name, surname, date of birth, gender, national identification number, phone, e-mail, emergency contacts.
All your measurements — heart rate, blood pressure, blood glucose, oxygen saturation, body temperature, weight, body mass index, body fat percentage, cholesterol, steps and calories.
Your clinical records — conditions, medication, allergies, medical history, surgery, vaccinations, laboratory tests and results, examinations, clinician recommendations, anxiety screening results.
Your nutrition data — assigned plans, meals and the items you reported having consumed.
Your appointments and questions — your requests and the answers you received.
Your profile photo — removed from file storage.
Your device and notification records — push notification identifier and notification preferences.
Your explicit consent record and your link to the organisation you were connected to.

What is kept, and why

Only the following remain, for legal and security reasons:

Audit records — 730 days (2 years). The trail of who accessed your data and when is retained. It cannot be deleted: removing the access trail would make it impossible to investigate a data breach afterwards. The records do not contain your IP address in raw form; it is irreversibly digested.
Backups — at most 14 days. System backups rotate and expired backups are destroyed. For up to 14 days after deletion a record may still exist in a backup; those backups are used only for disaster recovery.

How long it takes

Your request is completed within 30 days at the latest, in line with Article 13 of the Turkish Personal Data Protection Law, and we reply to you in writing. If you can still see your data in the app, your request may not have been processed yet; if you change your mind during this period, write to the same address.

Leaving an organisation is not deletion. If you only want your link to a healthcare organisation removed, your data is not deleted; that organisation's access is closed and you keep using your account. Contact your clinic for this, or write to us with [SUPPORT] in the subject line.

Questions?

If you want a copy of your data before deletion, or have any question about the process, see our support page or write to destek@alisbt.com. How your data is processed is explained in detail in the Privacy Policy.