Support

The connection is made with the referral code your clinic gives you. Enter it during sign-up or later from the Clinic connection screen; the connection completes once the clinic approves your request. The full walkthrough is on the home page.

Only healthcare organisations using Allis Health can create codes. If you are not connected to a clinic, write to us and we will try to match you with one.

Entering a code creates a join request that waits for the organisation administrator's approval. Until it is approved, nutrition plans and appointments stay closed. If your request waits a long time, contact your clinic directly.

First make sure you completed the explicit consent step; without consent device sync never starts. Then check that Health Connect (Android) or Apple Health (iOS) permissions are granted and that your watch has synced with its own app. You can always enter measurements manually.

Use the "Forgot password" link on the sign-in screen; a reset link is sent to your registered e-mail address. If it does not arrive, check your spam folder.

From Account → Delete my account in the app, or directly from this site. What is deleted, what is kept and how long it takes is explained on the Account and data deletion page.

Only authorised health professionals at the organisation you are connected to and the platform administrator can access your data; every access is logged. Details are in the Privacy Policy.